Delivery & Return
DELIVERY
From the time you place your order to the day you get a knock on the door from a nice delivery person, you’re looking at about 1 day for verification, and around 2 -5 business days for shipping.
Estimated Receiving Time = Processing Time + Shipping Time
Your order is confirmed by our inventory and quality control team. If everything looks good (no unusual measurements, address info, etc.) The fastest shipping – expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The normal shipping takes 10-15 days for the shipment.
Your order is shipped from our warehouses in USA, Europe and China shipping times vary from 3 – 8 business days, depending on your region.
About website:
Our website is protected by 128 BIT SSL certificate. Your personal information is stored securely on our website, your credit card information used at the time of purchase is strictly not retained on our website.
About order:
We will provide you a product videos or image and tracking number after you order, you can track the package all the way, so plz don’t worry about it. Also, all of your personal information that you used on our site is confidential. Please check that your address and contact phone number are stated correctly, so the courier of the delivery company could easily contact you. We guarantee delivery of your order right to your door, but in case you are not home you can always pick up the parcel from the local post office or delivery partner branch. Please contact us if your parcel has not arrived or in case of any other issue regarding delivery and/or product quality because we value our reputation and your satisfaction the most.
How do I track my order?
After the package is sent, we will email you the tracking number or you can contact our customer service for the tracking info.
Delivery tracking website: https://t.17track.net.
Non-delivery or wrong
We are not responsible for reshipment if you provided us with an incorrect or incomplete address.
If you're refused to sign the order, we will be charged 30% as handle fees. If the package has been restored several times after unsuccessfully delivering (due to your absent or incorrect delivery address), we will need 50% shipping.
What should I do if I don’t receive my product?
We will supply you with a new product free of charge if the product with a tracking number is lost during transportation or detained by customs.
About import duties
1. About local taxes and import duties
Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country’s customs office prior to ordering.
2. How to get tax less or free upon import
Any import charges or fees are the buyer’s responsibility. In order to ensure you receive your order tax less or upon import, we will declare it a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the notes when you complete order.
RETURN & EXCHANGE
As our customer, we believe you will be pleased with the goods delivered. We provide you with detailed descriptions and pictures so you can make an informed decision along with friendly Customer Support around the clock. Our site with confidence knowing our items are backed by our 100% Money-Back Guarantee. If you are not 100% satisfied with your purchase, you can return the product and get a refund.
1. Return Policy
* You can return items within 7 days of purchase
They need to be returned with their original packaging. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
* Please contact us with your Order ID to get help
You must contact us before sending the items back. All items sent back to us must be in their original condition. Not worn, altered, or washed, with all tags attached. Worn or dirty items will be returned back to you.
* All ordered items are the right items you pick here
We promise you the right order package. So if returning the right items for a refund: all returned items are subject to a 20% restocking fee. Shipping and handling charges are non-refundable.
* We do not cover the shipping cost of returns or exchanges
We will not be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
* A prompt refund of the price of the goods will be issued once all the information referred to above is received.
The credit card used for the original purchase will be credited with the original price. While in fact, you will have a refund of 95% of the original price since the other 5% will be charged by the bank. Refunds will include the product price only, the cost of return shipping will be deducted from your refund. The refund will be posted to your credit card account within 5-10 days after we received the returns. If there are any problems with your refund, a member of our customer care team will contact you.
* Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
* Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at gobuyluxury.service@gmail.com.
2. Exchange Policy
* All our products are covered by a 7-day policy for exchange.
* If you realize you have made a mistake and want to cancel your order or if you should receive an item you have ordered that is defective, damaged, or not what you ordered, please contact us as soon as possible. All items sent back to us must be in their original condition. Not worn, altered, or washed, with all tags attached. Worn or dirty items will be returned back to you.
NOTICE:
- The order may not be possible to be stopped once the products are shipped. If you want to return or exchange, you are responsible for the shipping fee. So please be careful when you are placing an order and be sure what item you want to purchase.
- Please submit your return or exchange request by email to us with the information requested below and we will send you the details on how to send the return items back for refund or exchange, usually within 24-48 hours.
Return or Exchange:
Order #:
Transaction ID # :
Merchandise description(model,quantity):
Date of purchase:
Name:
Address:
Email:
Please do not hesitate to contact me if you need further information:
E-mai : gobuyluxury.service@gmail.com
WhatsApp : +85363577373
WhatsApp : +85363545317
